FA77 Privacy Policy — Your Data, Protected

01 Introduction

FA77 operates the online gaming platform at fa77.live and is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how FA77 collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with FA77 in any way.

This policy applies to all users of FA77, including registered players, visitors to the FA77 website, and anyone who contacts FA77 support. By using FA77, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here.

FA77 is the data controller for all personal data collected through the platform. If you have any questions about how FA77 handles your data, you can contact the FA77 privacy team at any time using the contact details at the end of this policy.

02 Data We Collect

FA77 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party providers involved in payment processing and identity verification. The table below summarises the main categories of data FA77 collects.

FA77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

FA77 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways FA77 uses your data are:

• Account management: To create and maintain your FA77 account, verify your identity, and manage your login credentials securely.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the FA77 support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the FA77 platform.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk, and to enforce self-exclusion and deposit limit requests.
• Platform improvement: To analyse how players use FA77 and to improve the performance, design, and features of the platform over time.
• Legal compliance: To meet FA77's obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and updates about FA77.

04 Legal Basis for Processing

FA77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil FA77's obligations to you under the Terms and Conditions — for example, processing your deposits and paying out your winnings.
• Legal obligation: Processing is required to comply with applicable laws — for example, identity verification requirements and anti-money laundering regulations.
• Legitimate interests: Processing is necessary for FA77's legitimate business interests, such as fraud prevention, platform security, and improving the gaming experience — provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending you promotional emails or SMS messages — FA77 relies on your explicit consent, which you can withdraw at any time.

05 Data Sharing

FA77 does not sell your personal data. FA77 may share your data with carefully selected third parties only where necessary and only for the purposes described in this policy. The categories of third parties FA77 may share data with include:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: FA77 uses third-party KYC (Know Your Customer) services to verify player identities. These providers receive only the data necessary to complete the verification process.
• Technology and hosting providers: FA77's platform is hosted on secure servers. Our hosting and infrastructure providers may process data on FA77's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: FA77 may be required by law to disclose certain player data to regulatory bodies or law enforcement agencies. FA77 will only do so when legally obligated and will notify affected players where permitted by law.
• Fraud prevention agencies: FA77 may share data with fraud prevention services to protect the platform and its players from financial crime.

All third parties who process data on FA77's behalf are required to handle that data securely and only for the purposes specified by FA77. FA77 does not permit third-party processors to use your data for their own marketing or commercial purposes.

06 Cookies and Tracking

FA77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit FA77.

The types of cookies FA77 uses include:

• Essential cookies: Required for the FA77 platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate FA77, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: Used to remember your settings and preferences on FA77, such as your preferred language or display settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of FA77. FA77 does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

FA77 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods FA77 applies are:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for five years from the date of each transaction to meet financial record-keeping requirements.
• Support communications: Retained for two years from the date of the interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and usage data: Typically retained for 12 months, after which it is aggregated or deleted.

When data is no longer required, FA77 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Data Security

FA77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and FA77's servers.
• Encrypted storage of sensitive data, including passwords and payment references, on FA77's servers.
• Role-based access controls that limit which FA77 staff can access personal data, based on their job function.
• Regular security audits and vulnerability assessments of FA77's platform and infrastructure.
• Monitoring systems that detect and alert FA77's security team to unusual access patterns or potential breaches.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. If FA77 becomes aware of a data breach that is likely to affect your rights, FA77 will notify you promptly and take immediate steps to contain and investigate the incident.

09 Your Rights

As a FA77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact FA77 support with your request. FA77 will respond within 30 days.

• Right of access: You can request a copy of the personal data FA77 holds about you at any time.
• Right to rectification: If any of your personal data held by FA77 is inaccurate or incomplete, you can ask FA77 to correct it.
• Right to erasure: In certain circumstances, you can ask FA77 to delete your personal data. Note that FA77 may be required to retain some data for legal reasons even after an erasure request.
• Right to restrict processing: You can ask FA77 to limit how it uses your data in certain situations — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request that FA77 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where FA77 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to FA77 processing your data for legitimate interests purposes. FA77 will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.

10 Children's Privacy

FA77 is strictly an adult platform. FA77 does not knowingly collect personal data from anyone under the age of 18. If FA77 discovers that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on FA77, please contact FA77 support immediately so the matter can be investigated and resolved without delay. FA77 takes underage access extremely seriously and has age verification measures in place at registration to prevent it.

11 Changes to This Policy

FA77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or FA77's data practices. When changes are made, the updated policy will be posted on this page with a revised effective date at the top.

For significant changes that materially affect how FA77 uses your data, FA77 will notify you via email or an in-platform notification before the changes take effect. Your continued use of FA77 after the updated policy is posted constitutes your acceptance of the revised terms.

12 Contact FA77

If you have any questions, concerns, or requests relating to this Privacy Policy or how FA77 handles your personal data, please get in touch with the FA77 privacy team. FA77 is committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available within your FA77 account after logging in — the fastest way to reach the support team.
• FAQ: Visit the FA77 FAQ page for answers to common questions about accounts and data.

FA77 aims to respond to all privacy enquiries within 5 business days. For formal data rights requests, FA77 will respond within 30 days as required.